One question, one answer, checked against Google’s own pages
This is where we write down the answers we give clients every week. Each article takes one question that people actually type, answers it in the first two sentences, and then shows you where to look and what you will see. Every claim about Google comes from a Google help page, quoted and dated. Where we say something from our own work, we say so.
Browse the knowledge base
205 published articles. Choose a category or browse the complete index.
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What happens to Google reviews when a business changes its name?
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What if the Google reviewer was never a customer?
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Can a competitor leave a Google review?
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Can a former employee leave a Google review?
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How to remove old reviews from Google
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How to get rid of 1-star reviews on Google
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how to buy fake google reviews
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How to delete Google reviews posted by others
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how to ask for google reviews template
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What to do about a Google review in another language
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What to do when a Google review is about a different business
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What is the Google Reviews Management Tool?
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How to get Google reviews fast without pressuring customers
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Can’t see Google reviews on mobile? What to check
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Can businesses see your email on Google reviews?
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How many reviews does it take to increase your Google rating?
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How to add a Google review link to email
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how to text a google review link
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How to respond to Google reviews: examples
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how to set up google reviews
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What is Google review management?
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How to manage Google reviews
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how many google reviews do i need
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Why are Google reviews important?
How these are written
Every article names the Google help page it draws on, with the date we read it, because those pages change. Button names are quoted exactly as Google prints them. We do not publish techniques for gaming the system, we do not promise positions or dates, and we do not invent examples. Where a paragraph starts “from our practice”, it is an observation from our own work with clients, not a rule of Google’s, and it is labelled as such.
If you would rather have somebody read your listing and tell you what is wrong with it, that is what the audit is.