how to text a google review link
Copy your review link from your Business Profile: select "Read Reviews", then "Get more reviews", then "Copy". Paste it into a text message with one plain sentence saying what it is, send it soon after the visit, send it to every customer you served, and attach no reward to it.
Answered on this page
- how to text a google review link
- how to send google review link via text
- What does the customer have to do after tapping the link?
- Can I text the link only to the customers who seemed pleased?
- The customer says they wrote a review but I cannot see it. What now?
- How many times should I text the same customer?
Checked against Google's help on 5 September 2026. From our practice, 5 September 2026
A text message is the shortest road between a finished job and a review, because it arrives on the device the person will write the review on. Everything below is where the link lives, what to put around it, what the customer sees when they tap it, and the two habits that get profiles restricted.
One thing has to be true before any of it: you are signed in to the account that owns the profile. Google’s page on finding your business says “To find your profile, you must sign in to the Google Account associated with it”, and then you search Google for your business’s name and city, or for “my business”.
how to text a google review link
Get the link once, then send it like any other message. Google’s help page Create a Google link or QR code to request reviews opens with the point of the thing: “To make it easier for customers to leave reviews on your Business Profile, you can create and share a link or QR code to request reviews.”
The steps on that page are short.
- “Go to your Business Profile”.
- “Select Read Reviews and then Get more reviews”. (Google prints this button as “Read Reviews” here and as “Read reviews” on its page about replying; it is the same button.)
- On the screen that opens, select “Copy” to take the review link. The same screen carries a QR code, which Google says can be saved by right-clicking it and choosing “Save image as…”.
Now open a message to the customer. Type one sentence that says what the link is, paste the link on its own line, and send. That is the whole operation. A message that reads well is short: a thank you, the ask, the link, and the name of the business at the end so nobody has to guess who is writing.
The link does not expire and does not have to be fetched again for each customer. Copy it once, keep it in a note on your phone or in your messaging app’s saved replies, and paste it from there.
how to send google review link via text
Send the address exactly as Google gave it, in a plain message, and let the phone do the rest. Messaging apps turn a pasted address into a tappable link by themselves, and Google’s own list of ways to send a review request includes a “WhatsApp message” alongside “email” and a “Facebook post”. A plain SMS behaves the same way.
Do not shorten the link and do not run it through anything that hides where it leads. A person looking at a message from a business they visited once decides in a second whether the link is safe, and an address that visibly goes to Google is the one that gets tapped.
Google’s suggestions for where the link goes are worth reading next to the message you are about to write: “Include it on your receipts”, “Include it in thank you emails”, “Add it at the end of a chat interaction”, “Print and display the QR code in your store”. The text message belongs to the same family: whatever channel you already use to reach that customer, the link goes into it.
If your messages are sent by a booking system or a garage’s job system rather than by hand, put the link into the template that says the work is done. The message goes out anyway, at the right moment, without anyone remembering to do it.
When to send the text
From our practice, the moment matters more than the channel. Ask while the person is still with you, at the desk, in the room, and most people write. Let them leave with “I will do it later” and most of them will not. People say yes and do not write; that is not dishonesty, it is a day that carries on.
From our practice, the channel follows the trade. A QR code on the counter does most of the work in a walk-in place, where the person is standing in front of it with a phone in their hand. A text message works where you already have the number: the garage that writes “your car is ready”, the clinic that confirms appointments, the shop that tells you the order has arrived. A letter suits some trades and is ignored in others. There is no single channel that is right everywhere, and no template that fits every trade.
So the text is at its strongest when it is not the ask itself but the carrier of the link for an ask you already made out loud. You say it while the person is there, then the message with the link lands on their phone the same day. Both parts are honest and both are allowed.
Asking is allowed; standing over someone while they type is not. Google’s content policy for Maps says merchants may “Solicit or encourage the posting of content that does represent a genuine experience, without offering incentives to do so or attempting to influence the rating or the contents of the review”, and in the same breath: “When soliciting reviews, merchants should not require or pressure users to leave ratings or write reviews while on the premises, nor should they request that specific content be included.”
How often to send it
From our practice, send them at the pace the work actually happens at, and keep sending. A year of steady arrivals followed by a year of almost none leaves the reader nothing recent to go on, and whoever sets the pace too high is usually the first to abandon it.
And a normal share of unhappy people is normal. From our practice, one in a hundred customers writes something you would rather not read, and it is usually fair: a queue, a bad morning, a small thing left undone. That is life in a trade, not a failure of the profile.
What the customer sees after they tap
The link opens the review form for your business. Google’s Maps help on adding a review describes what happens there: the person signs in to Google Maps, and “To score the place, click the stars. You can also write a review.” The last step is “Post”.
Two facts are worth telling customers who hesitate. A Google Account is needed: Google’s tips page says “Customers must be signed into a Google Account to leave a review.” And the review is not anonymous: “All reviews are public and anyone can find what you add. You’re unable to add an anonymous review.” Some people will decline for that reason alone, and that is their right.
If the review does not show up at once, that is usually normal. Google’s page on missing or delayed reviews says reviews “are checked to ensure they comply with our policies. In some cases, this process might take a few days, which can delay a review’s appearance on your profile.” The same page adds that customers “who use older phones or software might have trouble when they try to leave reviews” and recommends updating the Maps app.
What must never be in the message
Two things, and both are named on Google’s pages. No reward: Google’s tips page says that “Offering incentives, like free or discounted goods or services, in exchange for customers to post reviews, change reviews, or remove negative reviews is considered fake & misleading content and is strictly prohibited.” No filtering: the content policy forbids a business to “Discourage or prohibit negative reviews, or selectively solicit positive reviews from customers”, so a text sent only to the customers who smiled is already over the line, and so is a survey that forwards only the pleased ones to Google.
Do not ask for stars or for particular words either. The policy line above covers both: no “attempting to influence the rating or the contents of the review”, and no “request that specific content be included”.
What follows a breach is on Google’s page about restrictions for policy violations. A profile “will not be able to receive new reviews or ratings for set period of time”, its “existing reviews or ratings will be unpublished for set period of time”, and it may “display a warning to let consumers know that fake reviews were removed”. Businesses can appeal, and Google says “we will re-review the profile and any additional context the business provides in the appeal.” A plain message with a plain link never takes you there.
When the reviews start arriving, answer them. Google’s page on managing reviews says “Before you can reply to reviews, you must verify your business”, and the route is “Read reviews”, then “Reply” next to the review, then “Reply” again to publish it.
How to check this yourself
- Send the link to your own phone as a text message and tap it. You should land on the review form for your business, with your business name and the stars. If you land on a search page or on another business, go back to “Get more reviews” and select “Copy” again; something else was on your clipboard.
- Do not post the test review. Google’s policy treats a review of your own business as a conflict of interest. Close the form.
- Read your message as a stranger. If it contains a reward, a condition, the word “stars”, or the phrase “if you were happy”, take those out.
- Open your profile and select “Read Reviews”. Look at the dates of the last ten. Spread out means the asking is part of the working day; clustered means somebody remembered once.
- Ask whoever serves customers to show you, on their own phone, how they send the link. If it takes them more than ten seconds to find it, the link is not where it needs to be.
If you would rather have someone send the requests, watch what comes back every week and answer it for you, that is what monthly review management is.
This article is part of the Reviews guide.
Questions
how to text a google review link
Copy the link first: go to your Business Profile, select “Read Reviews”, then “Get more reviews”, then “Copy”. Open a new message to the customer, type one sentence that says what the link is for, paste the link under it and send. The phone turns the address into a tappable link by itself, and the customer lands on the review form for your business.
how to send google review link via text
Send it the way you send any other message to that customer, with the address exactly as Google gave it. Do not shorten it and do not hide it behind a service that masks where it goes, because a link that does not visibly lead to Google is a link people do not tap. Put your business name in the message so it is not read as spam.
What does the customer have to do after tapping the link?
They sign in to a Google Account, tap the stars and can write a few words, then press “Post”. Google’s tips page states that “Customers must be signed into a Google Account to leave a review.” The review is public under their name; Google’s Maps help says “All reviews are public and anyone can find what you add. You’re unable to add an anonymous review.”
Can I text the link only to the customers who seemed pleased?
No. Google’s content policy for Maps lists among the things a business must not do: “Discourage or prohibit negative reviews, or selectively solicit positive reviews from customers”. Picking who gets the text by how the visit felt is exactly that. Send it to everyone you served, and answer the reviews you would rather not have received.
The customer says they wrote a review but I cannot see it. What now?
Wait before you worry. Google’s page on missing or delayed reviews says reviews “are checked to ensure they comply with our policies. In some cases, this process might take a few days, which can delay a review’s appearance on your profile.” The same page notes that customers on older phones or software “might have trouble when they try to leave reviews” and recommends updating the Maps app.
How many times should I text the same customer?
Once. The link is either convenient at that moment or it is not, and a second and third message turn a request into nagging, which costs you the customer as well as the review. If nothing comes, the answer is not more messages to the same person; it is asking the next customer properly, on the spot, while they are still with you.
Sources
- create a Google link or QR code to request reviews: "Read Reviews", "Get more reviews", "Copy", where Google suggests putting the link, email, WhatsApp message or Facebook post, checked 5 September 2026
- tips to get more reviews: ask customers to visit a Google link or scan a QR code, customers must be signed into a Google Account, incentives prohibited, reply to reviews, checked 5 September 2026
- find your profile: sign in to the Google Account associated with it, search for your business's name and city or my business, checked 5 September 2026
- the customer side: sign in to Google Maps, click the stars, write a review, reviews are public and never anonymous, checked 5 September 2026
- missing or delayed reviews: policy checks might take a few days, older phones or software can have trouble, checked 5 September 2026
- what merchants may do (solicit genuine reviews) and may not do (incentives, pressure on the premises, requesting specific content, selectively soliciting positive reviews), checked 5 September 2026
- restrictions for policy violations: no new reviews for a set period, existing reviews unpublished, a warning shown, appeal, checked 5 September 2026
- read and reply to reviews: verification required, "Read reviews", "Reply", checked 5 September 2026